WordPress hosting news, insight & commentary

Flywheel introduces 24/7 support

Introducing 24/7 support + a brand new in-app experience
With the increased support availability and the “new in-app support experience” Flywheel aims to offer the best WordPress hosting support in the market.

The new support offers customers access chat, tickets, and help docs from any page via a persistent widget on the left hand side of the screen.

This will make it easier for customers to check available resources for a solution before getting in touch (saving FlyWheel support time in the process).

Bob Orchard, a Product Manager at Flywheel, mentioned that support ticket history is being imported and will be available via the new function too: “We’ve got a lot more planned and are excited to share a little bit of what’s to come with you today.”

About Flywheel

HQs: Omaha, USA
Market: Global
Founded: 2012
Size: 56 - 200
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